Below is a Return and Refunds Oceanic Shipping Containers, tailored to comply with California law, featuring a 30-day return period and refunds processed within business days. This policy ensures transparency and aligns with California consumer protection statutes (e.g., California Civil Code § 1723 for refunds, California Business and Professions Code § 17538 for online sales). The contact email “[email protected]” is included as requested. This is a general policy and should be reviewed by a California-licensed attorney for full legal compliance.

1. Return Eligibility

• Timeframe: You may return eligible Products within 30 calendar days from the date of delivery, as confirmed by our shipping carrier.
• Condition: Products must be unused, undamaged, and in their original condition (e.g., no modifications, dents, or added wear beyond delivery). Custom Products (e.g., modified Tiny House Capsules) are exempt unless defective.
• Proof of Purchase: A receipt, order confirmation, or invoice is required for all returns.

2. Non-Returnable Items

• Custom Orders: Tiny House Capsules or containers with modifications (e.g., windows, insulation) are non-returnable unless defective, per California law for custom-made goods (Cal. Civ. Code § 1792.2).
• As-Is Products: Used containers sold “as-is” are final sale unless they fail to meet the described condition.
• Shipping Fees: Delivery costs are non-refundable unless the return is due to our error.

3. Return Process

• Initiate a Return: Contact us within 30 days of delivery at [email protected] with your order number and reason for return.
• Approval: We’ll review your request within 2–3 business days and, if approved, provide a Return Authorization Number (RAN) and shipping instructions.
• Inspection: Returns are inspected within 5 business days of receipt. We’ll notify you of the outcome via email.

4. Refund Eligibility

• Standard Returns: For eligible returns, we’ll refund the Product price (minus any restocking fee, see below) if received in original condition.
• Defective or Incorrect Items: If your Product arrives damaged, defective, or not as described, we’ll cover return shipping and provide a full refund or replacement, per California Civil Code § 1792 (implied warranty).
• Cancellation Before Shipment: Orders canceled within 24 hours of purchase are fully refundable, minus a $50 processing fee. After 24 hours but before shipment, a 10% restocking fee applies.

5. Restocking Fee

• A 10% restocking fee may apply to standard returns (excluding defective/incorrect items) to cover handling and restocking costs, as permitted under California law for discretionary return policies.

6. Refund Processing

• Timeframe: Approved refunds are processed within 10 business days of receiving and inspecting the returned Product, per California Civil Code § 1723 (prompt refund requirement).
• Method: Refunds are issued to your original payment method (e.g., credit card, bank transfer). If unavailable, we’ll issue a check mailed to your billing address.
• Sales Tax: Applicable California sales tax is refunded with the Product price, per our Sales Tax Policy.
• Notification: You’ll receive an email confirmation once your refund is processed.

7. Defective or Damaged Products

• Reporting: Notify us within 7 days of delivery at [email protected] with photos and a description of the issue.
• Resolution: We’ll offer a replacement, repair, or full refund (including shipping costs) at our discretion, compliant with California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code § 1790 et seq.).
• Warranty: New Products include a 1-year structural warranty; used Products have a 30-day guarantee, per our Terms and Conditions.

8. Shipping Damage

• Inspect your container upon delivery. If damaged during shipping, report it to the carrier and us within 7 days. We’ll assist with claims and provide a resolution per California law.

9. Exceptions

• Lost Returns: You’re responsible for return shipping risks unless using our provided carrier. We’re not liable for lost returns without tracking.
• Late Returns: Returns received after 30 days may be denied or offered store credit at our discretion.

10. California Consumer Rights

• Under California law, you have rights to fair treatment, accurate product descriptions (Cal. Bus. & Prof. Code § 17500), and prompt refunds for defective goods (Cal. Civ. Code § 1723).
• For defective Products, implied warranties of merchantability and fitness may apply, per the Song-Beverly Act, unless waived for “as-is” sales.

11. Changes to This Policy

• We may update this policy to reflect changes in our practices or California law. The latest version will be posted on our Site with an updated effective date.